FAQs

PRE-ORDERS

A Pre-Order refers to an item that is either new and not yet released or an item that is currently out of stock and will be back in stock at a future date. Linus offers you the option to purchase an item that is listed on the website as a pre-order which will ship once it becomes available.

Pre-order ship dates are estimates based on expected restock dates. Due to various production & shipping lead times, it is impossible to accurately forecast an exact ship date, thats why estimates are used. There are circumstances that are out of our control that could cause a pre-ordered item to ship later than expected. If you have any questions or would like an update regarding the status of your expected ship date, please email us at hello@linusbike.com with your order # or you may message us via the chat icon on our website.

At time of purchase, we require full payment in order to reserve your item from future incoming stock. Once your item becomes available, your order will ship and be delivered.

You may cancel your pre-order before it ships, however a 5% cancellation fee will be incured on your order. Please understand that pre-orders are reserved from future incoming inventory and therefore held for you. You cannot cancel your pre-order if it has already shipped.

If you wish to cancel your pre-order, please send your request to hello@linusbike.com and include your order # or you may message us via the chat icon on our website.

Pre-order returns follow the same rules as our Returns & Exchanges policy. You can view this here.

IN-STORE PICKUP & SHIP-TO-STORE

Free shipping applies to accessories of $100 or more in value, for “In-Store Pickup” items that are shipped to and picked up at your local participating Linus Bike dealer.

After entering your shipping address in the check-out process, you will be presented with “In-Store Pickup”, “Ship to Door”, and “Assembled & Delivered” options. If you select “In-Store Pickup”, you will be presented with nearby participating Linus Bike dealer shipping location options.

They will be broken out into two sections:

- Inventory Available

- Ship to Store

Dealers listed in the “Inventory Available” section currently have your selected item in-stock, and it can be reserved for in-store pickup. One of these dealers may be your optimal choice for “In-Store Pickup” because the item can be picked up within a few days.

Dealers listed in the “Ship to Store” section do not currently have your selected item in-stock, but they can restock that item within 7 business days, and have it ready for pickup.

One of these dealers may be your optimal choice for “In-Store Pickup” because they are a short distance from your location.

No, you will not need to pay for assembly. When you get your bike delivered to your selected dealer, it will be assembled by a professional bike mechanic.

Please note: The dealer may need an additional 2-3 business days to build up the bike. Be sure to call the dealer to confirm when your bike will be ready for pick-up.

For “In-Store Pickup” orders with inventory currently available, you should be able to pick up your item(s) within 24 hours, during store hours. Be sure to call the local participating Linus Bike dealer in advance if the item requires assembly.

If the items are not currently available in-store, they will be shipped to the local participating Linus Bike dealer within 5-7 business days. Be sure to call the local participating Linus Bike dealer to confirm when your bike will be ready for pick-up.

No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items.

Bring the “Ready for Pick Up” email, which includes the in-store pick-up verification code, as well as your photo ID, and the credit card you used to make your purchase online, as proof of purchase.

We sell a selection of curated brands online to compliment your Linus bike & lifestyle.

If “Ship To Store” is selected, these products will automatically split into a separate order and shipped to your shipping address entered during the check out process. They will not be shipped to the dealer with your other Linus products.

SHIP TO DOOR

Yes, in some cases. In areas where Linus does not have a local participating Linus Bike dealer in place, you can have your bike sent directly to your home. If this is the case, “Ship to Door” will show up at the time of checkout.

Though our bicycles come 90% assembled out of the box, we strongly encourage you to work with a professional mechanic to assemble your bicycle.


If your order includes only accessories, we can ship those items directly to your home. Make sure to select “Ship to Door” at check out.

You can have your bike sent directly to yourself. If this is the case, “Ship to Door” will show up as a delivery option at the time of check-out. Though our bicycles come 90% assembled out of the box, we strongly encourage you to work with a professional mechanic to assemble your bicycle.

If your order includes only accessories, we can ship these items directly to you. Make sure to select “Ship to Door” at check out.

ASSEMBLED & DELIVERED

As you move through the check-out process, you’ll be offered several delivery options. If “Assembled & Delivered” appears as an option, and you select this option upon check-out, a VeloFix mechanic will deliver a fully assembled bike direct to your door of choice. The mechanic will make in-person sizing adjustments to ensure your new bike fits you perfectly.

A VeloFix mechanic will contact you within 48 hours of you placing your order. They will schedule a convenient time to deliver the bike to your home.

All VeloFix mechanics are required to complete a certification course that ensures they are experts in their field and qualified to fix and service all types of bikes.

Sorry about that! While VeloFix is growing quickly, there are a few areas outside major metropolitan areas where coverage is still being built up.

Let us know we’ll ask VeloFix to make expanding their services into your neighborhood a priority.

PAYMENT OPTIONS

Every order is securely processed according to industry-standard SSL Web encryption, in compliance with the International Payment Card Industry Data Security Standard (PCI DSS). Linus Bike and the dealers in our network never store any credit card information.

Online orders are handled separately from in-store purchases. In order to secure your order and reserve your item, online orders can only be purchased and paid for online.

Online purchases can only be made with Visa, MasterCard, American Express, or Discover Credit Cards. There is one exception to the rule: payment can also be made with a Visa Debit Card.

Your credit card will be charged upon online order placement.

You will receive a confirmation email letting you know that your order was received.

No, there is no maximum or minimum quantity of items purchased, or purchase amount required.

RETURNS & EXCHANGES

Our online merchandise is reviewed on a case-by-case basis. If you believe you have received a defective item, please send a picture of the issue with a description and your original order # to warranty@linusbike.com.

Once received, we will contact you to confirm if the item is covered under the Linus warranty. Returns will receive a refund of the total amount of the purchase. Exchanges will be honored. If you have any questions, please contact us at warranty@linusbike.com or 310.822.7722. If you are asked to return the item, you will be sent a return shipping label via email and please follow the following steps:

- On your original invoice, circle the item(s) that you're returning and state the reason(s) for your return.

- Pack your return securely in the original package if possible, and include your completed invoice.

- Affix the Return Shipping label you received to the package. Make sure no other tracking labels are shown.

- Take the package to your nearest FedEx drop off location.

- Within 30 days of receipt of the returned item we will refund the total amount charged at the time of purchase.

Returns & exchanges - $150 restocking fee to cover rebooting and return shipping

Please inspect your package upon arrival. If a shipment arrives with obvious shipping damage, please document the damage by taking photos before inspecting the product inside.

If the product is damaged, please contact us within 2 business days and send photos where applicable to warranty@linusbike.com. Please save all boxes, packing materials, and paperwork.

ADDITIONAL QUESTIONS?

If your question about online orders has not been answered above, please call 310.822.7722 or email hello@linusbike.com