FAQs

DELIVERY

Our bikes can be shipped to all regions within the United States and Canada

On average it takes 5-7 business days, when the items are in stock. Shortly after placing an order you will receive an email confirming that your order has been received and is now being processed. Once we ship your order, you will be provided with a track and trace code via email.

Our shipping fees vary depending on categories and orders amount

Bikes Shipping Fees

- Adult bikes - $49/unit

- Kids bikes - $39/unit

- Ebikes - $149/unit

- Tricycles - $19/unit

Accessories Shipping Fees

- For order amount between 0-$5: $10 shipping fee

- For order amount between $50.01-$99.99 = $15 shipping fee

- For order amount between $100 - $165 = $20 shipping fee

We offer Free Shipping for order over 165 $

RETURNS & EXCHANGES

We accept returns within 30 days of your purchase (or within 30 days of shipment for back-ordered items only). The item must be brand new, unused and in original packaging in order to qualify to be returned.

If you chose Ship To Store at checkout please reach out to the retailer to initiate the return.

Returns from Canada: All duties, taxes, shipping (outbound & inbound) and other associated fees related to cross border shipping are at the customers expense.

You must contact us at customerservice@linusbike.com or +1.310.822.7722 in order to initiate a return and receive a Return Authorization # after which please follow the following steps:

- Within 24 - 48 business hours, we will send you a return shipping label via email.

- On your original invoice, circle the item(s) that you're returning and state the reason(s) for your return.

- Pack your return securely in the original package if possible, and include your completed invoice.

- Affix the Return Shipping label you received to the package. Make sure no other tracking labels are shown.

- Take the package to your nearest FedEx drop off location.

- Orders shipped within the USA: Within 30 days of receipt of the returned item we will refund the total amount charged at the time of purchase less any shipping fees (outbound & inbound) .

- Orders shipped to Canada: Within 30 days of receipt of the returned item we will refund the total amount charged at the time of purchase less any duties, taxes, shipping (outbound & inbound) and other associated fees incurred for cross border shipping.

Our online merchandise is reviewed on a case-by-case basis. If you believe you have received a defective item, please send a picture of the issue with a description and your original order # to warranty@linusbike.com.

Once received, we will contact you to confirm if the item is covered under the Linus warranty. Returns will receive a refund of the total amount of the purchase. Exchanges will be honored. If you have any questions, please contact us at warranty@linusbike.com or 310.822.7722. If you are asked to return the item, you will be sent a return shipping label via email and please follow the following steps:

- On your original invoice, circle the item(s) that you're returning and state the reason(s) for your return.

- Pack your return securely in the original package if possible, and include your completed invoice.

- Affix the Return Shipping label you received to the package. Make sure no other tracking labels are shown.

- Take the package to your nearest FedEx drop off location.

- Within 30 days of receipt of the returned item we will refund the total amount charged at the time of purchase.

Please inspect your package upon arrival. If a shipment arrives with obvious shipping damage, please document the damage by taking photos before inspecting the product inside.

If the product is damaged, please contact us within 2 business days and send photos where applicable to warranty@linusbike.com. Please save all boxes, packing materials, and paperwork.

Returns & exchanges - $150 restocking fee to cover rebooting and return shipping

Shipping fees are non-refundable. This applies to both outbound and returns. If the item you are returning originally shipped for free, we will refund your payment less the shipping cost.

All discounted items are final sale, including all promotional discounts.

IN-STORE PICKUP & SHIP-TO-STORE

Free shipping applies to accessories of $100 or more in value, for “In-Store Pickup” items that are shipped to and picked up at your local participating Linus Bike dealer.

After entering your shipping address in the check-out process, you will be presented with “In-Store Pickup”, “Ship to Door”, and “Assembled & Delivered” options. If you select “In-Store Pickup”, you will be presented with nearby participating Linus Bike dealer shipping location options.

They will be broken out into two sections:

- Inventory Available

- Ship to Store

Dealers listed in the “Inventory Available” section currently have your selected item in-stock, and it can be reserved for in-store pickup. One of these dealers may be your optimal choice for “In-Store Pickup” because the item can be picked up within a few days.

Dealers listed in the “Ship to Store” section do not currently have your selected item in-stock, but they can restock that item within 7 business days, and have it ready for pickup.

One of these dealers may be your optimal choice for “In-Store Pickup” because they are a short distance from your location.

No, you will not need to pay for assembly. When you get your bike delivered to your selected dealer, it will be assembled by a professional bike mechanic.

Please note: The dealer may need an additional 2-3 business days to build up the bike. Be sure to call the dealer to confirm when your bike will be ready for pick-up.

For “In-Store Pickup” orders with inventory currently available, you should be able to pick up your item(s) within 24 hours, during store hours. Be sure to call the local participating Linus Bike dealer in advance if the item requires assembly.

If the items are not currently available in-store, they will be shipped to the local participating Linus Bike dealer within 5-7 business days. Be sure to call the local participating Linus Bike dealer to confirm when your bike will be ready for pick-up.

No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items.

Bring the “Ready for Pick Up” email, which includes the in-store pick-up verification code, as well as your photo ID, and the credit card you used to make your purchase online, as proof of purchase.

We sell a selection of curated brands online to compliment your Linus bike & lifestyle.

If “Ship To Store” is selected, these products will automatically split into a separate order and shipped to your shipping address entered during the check out process. They will not be shipped to the dealer with your other Linus products.

SHIP TO DOOR

Yes, in some cases. In areas where Linus does not have a local participating Linus Bike dealer in place, you can have your bike sent directly to your home. If this is the case, “Ship to Door” will show up at the time of checkout.

Though our bicycles come 90% assembled out of the box, we strongly encourage you to work with a professional mechanic to assemble your bicycle.


If your order includes only accessories, we can ship those items directly to your home. Make sure to select “Ship to Door” at check out.

You can have your bike sent directly to yourself. If this is the case, “Ship to Door” will show up as a delivery option at the time of check-out. Though our bicycles come 90% assembled out of the box, we strongly encourage you to work with a professional mechanic to assemble your bicycle.

If your order includes only accessories, we can ship these items directly to you. Make sure to select “Ship to Door” at check out.

PAYMENT OPTIONS

Every order is securely processed according to industry-standard SSL Web encryption, in compliance with the International Payment Card Industry Data Security Standard (PCI DSS). Linus Bike and the dealers in our network never store any credit card information.

Online orders are handled separately from in-store purchases. In order to secure your order and reserve your item, online orders can only be purchased and paid for online.

Online purchases can only be made with Visa, MasterCard, American Express, or Discover Credit Cards. There is one exception to the rule: payment can also be made with a Visa Debit Card.

Your credit card will be charged upon online order placement.

You will receive a confirmation email letting you know that your order was received.

No, there is no maximum or minimum quantity of items purchased, or purchase amount required.

ADDITIONAL QUESTIONS?

If your question about online orders has not been answered above, please call 310.822.7722 or email customerservice@linusbike.com